Returns, Refunds & Cancellation

In short

You have 7 days from delivery to return a cover. Tell us, send it back or hand it to our pickup, and once it reaches us and checks out we refund you within 7 working days — to the account you paid from, or by bank transfer or UPI if you paid cash.

What can be returned

Anything you are not happy with, within 7 days of delivery — the wrong model, a colour that is not what you expected, or simply a change of mind.

To be accepted, the cover should be unused and undamaged, with its original packaging and anything that came with it. Try the fit by all means; do not fit it to your phone and use it for a week first.

What cannot be returned

• Covers that have been used, scratched, or damaged after delivery.
• Items returned without their original packaging.
• Orders older than the return window, unless they arrived damaged or we sent the wrong item — write to us either way and we will look at it.

How to return something

• Write to support@mycover.in or call +91 8700029856 with your order number and, if it helps, a photograph.
• We reply with a return confirmation and either a pickup or a return address.
• Pack the cover as safely as you can and hand it over. If the return is because of a mistake on our side, the return shipping is on us.
• Please do not send anything back before we confirm — a parcel that arrives without an order number cannot be matched to you.

Refunds

Once the returned cover reaches us and is checked, the refund is processed within 7 working days.

• Paid online through Razorpay: refunded to the same method you paid with. Your bank or UPI app may take a further few days to show it, which is out of our hands.
• Cash-on-delivery order: the ₹30 advance is refunded by bank transfer or UPI — the balance was never collected, so there is nothing else to return. Because we never had your payment details, we will ask for them when we confirm the return; a UPI ID is fastest.
• We refund everything you actually paid — the advance on a cash order, or the full amount plus any delivery charge on an online one (there is no delivery charge, but that is the principle).

Replacements

If the cover does not fit the model named in the order, or it arrived damaged, we replace it rather than refund it — and we pay for both the return and the new dispatch. Send a photograph of the cover on the phone and the model name, and it is usually sorted the same day.

Cancellation

• Before dispatch: cancel free, for any reason. Write to us or call, and if it has not shipped we cancel and refund in full.
• After dispatch: it is with the courier, so refuse the parcel when it arrives, or accept it and return it within the return window.
• Paid online and the order is cancelled after payment? The refund goes back to the same method within 7 working days — you do not need to ask twice.

If something goes wrong

Write to support@mycover.in or call +91 8700029856 (Monday to Saturday, 10:00–18:00 IST). Complaints are acknowledged within 48 hours and resolved within 30 days.

If a parcel goes missing in transit, that is between us and the courier — you are refunded or re-sent either way.